In order to maintain the image of a brand leader in our industry, a diverse set of leadership skills is required. As a manager, you must be a master of them all. The Salon Director’s primary job is to maintain and be fully accountable for the success of their store. They are responsible for driving sales and store profitability while maintaining efficient store operations.

The Salon Director must create an environment that inspires a customer’s desire to buy and increase customer loyalty. This role is vital in maintaining our company’s culture of excellent customer service and team spirit. Managers exemplify our principles and core values while creating an environment that brings our mission to life.

Responsibilities

• Increase store performance through clear communication, accountability in goal setting, and visionary leadership
• Create and maintain a strong customer-focused culture by encouraging customer satisfaction and therefore increasing sales
• Maintain a strong team environment by developing the skill level and talent of those reporting directly to them
• Lead by example, ensuring every customer receives a positive brand experience
• Maintain visual presentation and operational standards of the store by ensuring effective implementation of all visual and operational material with urgency and proper planning
  Ensure the total presentation and display of merchandise is effective and customer-focused
• Ensure that standards are being followed including floor sets, store cleanliness, marketing, signage, and sales promotion
• Demonstrate courteous professionalism by building relationships with the guests and the community to ensure long-term business growth
• Monitor major areas affecting profitability include but are not limited to customer service, comparative sales, inventory control (shrink), and risk management (safety, workers’ compensation, and general liability)

The overall goal of this position is to achieve to the best of their ability according to policies, and procedures, resolve challenges to improve customer satisfaction, and retention. The PT Guest Services Representative will be responsible for exceptional customer service, both internally and externally, to maintain strong relationships with our customers and staff.

They are accountable for completing day-to-day tasks such as handling calls, and emails to respond to inquiries, review, research, correct, update or provide information regarding customer accounts. This also includes picking up mail, processing forms, data entry, filing, and reporting. This is a part-time position working 10 a.m. to 2 p.m. Monday through Friday.

Responsibilities

• Answer inbound and make outbound calls professionally and positively
• Respond to customer inquiries by phone, email, and internal systems
• Research required information using available resources
• Provide customers with product and service information and resolve issues
• Identify and escalate priority issues
• Schedule and complete customer emails and/or outbound calls
• Processing and entering forms efficiently and accurately
• Data entry into multiple computer systems: Sunlync, ACT, Constant Contact
• Research and compiling information for reports to management
• Filing, organizing, researching, and ad hoc office projects
• Contributes to team effort by accomplishing related results as needed
• Company errands for mail, supplies, or office events
• Other duties as assigned

Preferred Experience

• Customer-service oriented, with proper phone etiquette
• Established knowledge of customer service principles and practices
• Positive, punctual, and professional work ethic
• Proficient in Microsoft Word, Excel, Outlook email, and multi-line phone system
• Accurate data entry skills, with high attention to detail
• Demonstrated verbal, written, listening, and communication skills
• Demonstrated initiative, judgment, adaptability, and teamwork
• Proactive problem analysis and problem-solving skills
• Strong organization, multitasking, and prioritization skills
• Ability to follow instructions, processes, and policies, as set by Company or Manager