Frequently Asked Questions

You Have Questions, We Have Answers

If you have any questions about us and what we do, please refer to the frequently asked questions below. We know how to best answer your questions, and there are many that have already asked them for you. Whatever your questions are, we are here to help you find answers.

Asking About Sunless Tanning

How do I achieve the best results?

Before you come in for your spray session, be sure to shower, shave and exfoliate for best results. Avoid putting on any lotions, deodorants or perfumes prior to your session as they can interfere with the bronzer. After your session, avoid any beauty routines such as getting your nails done or waxing, etc. until after your spray tan has fully developed and you have showered.

How often should I spray tan?

Our manufacturer recommends that you spray once every five to seven days to allow your skin and pores to breath. We also recommend fully exfoliating between spray sessions.

Just like UV tanning lotions, are there lotions available for the spray that will enhance my color as well?

We’re glad you asked! We have products specifically designed for spray tanning to prolong the life of your tan, enhance your color and speed up your processing time. If you also like to UV tan and spray tan in the same day, we have a lotion that is made for back-to-back use.

Does the spray booth make you look orange or streaky?

At Australian Tan, we feature the VersaSpa Spray Booth to help you achieve a seamless instant tan. VersaSpa uses a light mist that covers your whole body that will not leave you soaking wet or cause the solution to streak.

There are three different levels that you can choose from to help you get the perfect color each and every time. We also have VersaSpa products available for you to purchase to add that extra glow and perfection to your tan.

Questions Concerning Membership

Can I use my membership at other Australian Tan locations?

Yes! Memberships allow you access to tan at any of our locations free of charge. This makes finding a convenient location that much easier.

What are the other benefits of being a member?

From our fast club to the all-access club, there are so many great benefits in joining! In addition to having the flexibility of tanning at any location, you will receive exclusive offers on products and upgrades, not to mention the low monthly costs that make joining a club the most affordable way to maintain your tan.

Do I have to make an appointment?

All of our salons are on a walk-in only basis with the exception of our Airbrush, which we recommend you make an appointment for at our Blossom Hill location.

What are the hours of each location?

All salons are open Monday-Friday 9 am-9 pm, Saturdays 9 am-6 pm and Sundays 10 am-5 pm. Our Morgan Hill and Willow Glen locations open at 8 am on weekdays.

When can I freeze my membership?

It is only $5.00 a month plus taxes versus the regular monthly dues and once you reactivate, all the $5.00 payments go back to your account to use toward any in-store purchases like lotion, upgrades etc.

How long can I freeze my membership?

You may freeze your membership up to six months at a time.

Can you share or transfer memberships?

Memberships cannot be shared or transferred at any time.

Where can I find Australian Tan’s current specials?

There are many ways you can save at Australian Tan. You can find specials on our specials page, Facebook fan page or we highly recommend joining the exclusive Australian Tan E-Club. E-club members receive access to all our offers before anyone else. You can sign up today. It’s fast, easy, and free.

How can I contact Australian Tan’s corporate headquarters?

We always welcome and encourage any questions or comments you have about your experience at Australian Tan. The tanning consultants at your preferred Australian Tan location are always ready to assist you with any questions, concerns and feedback you have. You can also contact our corporate headquarters.

Do you share my email address with anyone?

Our Australian Tan team strives to protect your membership and important details attached. Emails addresses are not shared with any outside company. At Australian Tan, we are always excited and anxious to update you on any specials, promos or problems with your membership. When providing your email, not only is it kept safe, but it allows us to keep in contact with you on a monthly basis.

Questions About UV Tanning

Can I tan while pregnant?

We recommend you consult your physician first prior to using UV tanning services. A very popular alternative is our Spray Booth.

Can I tan while on medication?

If you’re taking medication, it is recommended that you consult with your physician prior to using a tanning bed.

How long will it take to see results?

Depending on your skin type, your results may vary from two to five sessions. After achieving a base tan, one or two sessions a week will maintain your tan year-round.

Can I shower right away after tanning?

Absolutely! Tanning is a process that can take up to 24 hours to develop. You cannot wash away your tan unless you are using a self-tanner, shaving right away or exfoliating.

Is tanning in a UV bed worse for your skin than going out into the sun?

No. When tanning in one of our UV beds, you are in a controlled environment, meaning you know exactly what percentage of UV light you are getting. For example, our instant or level five bed has less than 1 percent of UVB (UVB is the burning ray), versus the sun which has 12 to 15 percent of UVB on any given day.

You only need a small amount of UVB to produce a tan. All of our beds have less UVB than the sun, resulting in a gentler way to produce a tan for your skin.

How often can I tan?

You are welcome to tan once a day in a UV bed, but spray tanning has no limitations. If you want to maximize your color, we recommend “double-dipping”; or in other words, using a UV bed and Spray Booth back to back in the same day.

Do I really need to wear goggles or can I just close my eyes?

It is a federal law that you wear goggles each and every time you tan. The skin on your eyelids is very thin and does not produce any melanin. If you close your eyes and place a towel over your face the UV rays can penetrate through, not giving you 100 percent protection.

Do all your locations have the same equipment?

When visiting any of our locations, you will find that we have all of our different level beds available. The amount of equipment may vary.

Why do I need to use a tanning lotion?

When tanning without lotion, the first six minutes of your tan will not be effective. This is because the light reflects off your skin rather than absorbing it. When tanning with lotion, you will see instant results to help you achieve your desired tan.

Why is this tanning lotion cheaper online?

The manufacturers of our lotions only sell to authorized tanning salons. They do not sell these lotions to online retailers. If a lotion that we provide is also available to purchase online, we cannot guarantee that lotion is safe. There are possibilities that they are filled with cheap fillers.

What’s the difference between the tan extenders you sell and the moisturizer I have at home?

Tan extenders are specifically designed for a tanner’s skin and help your tan last up to 50 percent longer. The moisturizers that you can purchase at the store have mineral oils which strip your tan. Tan extenders help extend the life of your tan.

What’s the difference between the lotion sold at Australian Tan and the ones I can buy at the store?

The lotions that we carry are specifically designed for the UV light that is in the bed. They increase your tan by up to 70 percent and add vitamins and minerals to your skin while you tan.

How old do I have to be to tan?

It is California law that you are at least 18 years old to tan in UV beds; however, there is no minimum age to tan in our Spray Booth.

Billing and Cancellation Questions

Can I cancel or freeze my membership at any time?

A customer has the flexibility to make changes to their membership at any time, as long as they send in a Change of Status form before or by the given deadline.

Can I cancel my membership over the phone or online?

Cancellations can only be made by filling out a Change of Status form and mailing it to our corporate offices. Forms must be received on or before the 14th day of the month. You will then receive an email confirming the changes that have been requested. Forms may be picked up at any Australian Tan location or printed out online.

How can I change my billing information?

Any necessary changes to billing information must be done in stores. Since we require you to be present and sign an information update form, we cannot make any changes over the phone.

Why is there an additional 10 percent added to my tanning service?

As of July 1, 2010, the federal government added a mandated 10 percent tax on all UV tanning services. We are required to charge this tax and encourage you to contact your elected officials with any comments.

Questions Regarding Spa Services

Can I use my membership at other Australian Tan locations?

Yes! Memberships allow you access to tan at any of our locations free of charge. This makes finding a convenient location that much easier.

What are the other benefits of being a member?

From our fast club to the all-access club, there are so many great benefits in joining! In addition to having the flexibility of tanning at any location, you will receive exclusive offers on products and upgrades, not to mention the low monthly costs that make joining a club the most affordable way to maintain your tan.

Do I have to make an appointment?

All of our salons are on a walk-in only basis with the exception of our Airbrush, which we recommend you make an appointment for at our Blossom Hill location.

What are the hours of each location?

All salons are open Monday-Friday 9 am-9 pm, Saturdays 9 am-6 pm and Sundays 10 am-5 pm. Our Morgan Hill and Willow Glen locations open at 8 am on weekdays.

When can I freeze my membership?

It is only $5.00 a month plus taxes versus the regular monthly dues and once you reactivate, all the $5.00 payments go back to your account to use toward any in-store purchases like lotion, upgrades etc.

How long can I freeze my membership?

You may freeze your membership up to six months at a time.

Can you share or transfer memberships?

Memberships cannot be shared or transferred at any time.

Where can I find Australian Tan’s current specials?

There are many ways you can save at Australian Tan. You can find specials on our specials page, Facebook fan page or we highly recommend joining the exclusive Australian Tan E-Club. E-club members receive access to all our offers before anyone else. You can sign up today. It’s fast, easy, and free.

Learn More About Us

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