Come join our Australian Tan Family!

Certified tanning professionals are an essential part of our team. As a certified tanning professional, you will directly assist our customers and help ensure they receive a tanning experience like no other. The ideal candidate will be highly motivated to excel with a strong desire for both personal and professional growth. Previous experience in sales and a strong customer service background is preferred.

Responsibilities

• Assist our customers and help ensure they receive the best tanning experience specifically tailored to their individual needs by educating customers on the tanning process, the benefits of premium skin care products and the value of our other products and services
• Maintain the cleanliness and integrity of your salon through a series of daily tasks and cleaning duties
• Effectively address customer requests appropriately by escalating where and when necessary to appropriate levels of the management team
• Comprehend all pricing, products, service techniques, current promotions and advertisements

Qualifications

• Must be at least 18 years of age
• Be team-oriented and have a strong work ethic
• Proven track record in a sales or customer service environment highly desirable
• Must be comfortable engaging customers in a sales environment
• Computer proficiency

In order to maintain the image of a brand leader in our industry, a diverse set of leadership skills is required. As a manager, you must be a master of them all. The Salon Director’s primary job is to maintain and be fully accountable for the success of their store. They are responsible for driving sales and store profitability while maintaining efficient store operations.

The Salon Director must create an environment that inspires a customer’s desire to buy and increase customer loyalty. This role is vital in maintaining our company’s culture of excellent customer service and team spirit. Managers exemplify our principles and core values while creating an environment that brings our mission to life.

Responsibilities

• Increase store performance through clear communication, accountability in goal setting and visionary leadership
• Create and maintain a strong customer-focused culture by encouraging customer satisfaction and therefore increasing sales
• Maintain strong team environment by developing the skill level and talent of those reporting directly to them
• Lead by example, ensuring every customer receives a positive brand experience
• Maintain visual presentation and operational standards of the store by ensuring effective implementation of all visual and operational material with urgency and proper planning
• Ensure the total presentation and display of merchandise is effective and customer-focused
• Ensure that standards are being followed including floor sets, store cleanliness, marketing, signage and sales promotion
• Demonstrate courteous professionalism by building relationships with the guests and the community to ensure long-term business growth
• Monitor major areas affecting profitability include but are not limited to customer service, comparative sales, inventory control (shrink) and risk management (safety, workers’ compensation and general liability)

The overall goal of this position is to achieve to the best of their ability according to policies, and procedures, resolve challenges to improve customer satisfaction, and retention. The PT Guest Services Representative will be responsible for exceptional customer service, both internally and externally, to maintain strong relationships with our customers and staff.

They are accountable for completing day-to-day tasks such as handling calls, and emails to respond to inquiries, review and research, correct, update or provide information regarding customer accounts. This also includes picking up mail, processing forms, data entry, filing and reporting. This is a part-time position working 10 a.m. to 2 p.m. Monday through Friday.

Responsibilities

• Answer inbound and making outbound calls professionally and positively
• Respond to customer inquiries by phone, email and internal systems
• Research required information using available resources
• Provide customers with product and service information and resolve issues
• Identify and escalate priority issues
• Schedule and complete customer emails and/or outbound calls
• Processing and entering forms efficiently and accurately
• Data entry into multiple computer systems: Sunlync, ACT, Constant Contact
• Research and compiling information for reports to management
• Filing, organizing, researching and ad hoc office projects
• Contributes to team effort by accomplishing related results as needed
• Company errands for mail, supplies or office events
• Other duties as assigned

Preffered Experience

• Customer-service oriented, with proper phone etiquette
• Established knowledge of customer service principles and practices
• Positive, punctual and professional work ethic
• Proficient in Microsoft Word, Excel, Outlook email and multi-line phone system
• Accurate data entry skills, with high attention to detail
• Demonstrated verbal, written, listening and communication skills
• Demonstrated initiative, judgment, adaptability and teamwork
• Proactive problem analysis and problem-solving skills
• Strong organization, multitasking and prioritization skills
• Ability to follow instructions, processes and policies, as set by Company or Manager