You Have Questions … We Have Answers
What are the other benefits of being a member?
From our fast club to the all access club there are so many great benefits in joining! In addition to having the flexibility of tanning at any location, you will receive exclusive offers on products and upgrades, not to mention the low monthly costs that make joining a club the most affordable way to maintain your tan.
Can I use my membership at other Australian Tan locations?
Yes! Memberships allow you access to tan at any of our locations free of charge. This makes finding a convenient location that much easier!
When can I freeze my membership?
It is only $5.00 a month plus taxes versus the regular monthly dues and once you reactivate all the $5.00 payments go back to your account to use towards any in store purchases like lotion, upgrades etc.
How long can I freeze my membership?
You may freeze your membership up to 6 months at a time.
What are the hours of each location?
All salons are open Monday-Friday 9am-9pm, Saturdays 9am-6pm and Sundays 10am-5pm. Our Morgan Hill & Willow Glen locations open at 8am on weekdays.
Where can I find Australian Tan's current specials?
There are many ways you can save at Australian Tan. You can find specials on our specials page(click here), facebook fan page (click here) or we highly recommend joining the exclusive Australian Tan E-Club. E-club members receive access to all our offers before anyone else! Sign up today! It’s fast, easy, and free.
Do I have to make an appointment?
All of our salons are on a walk in only basis with the exception of our Airbrush, which we recommend you make an appointment for at our Blossom Hill location.
How can I contact Australian Tan's corporate headquarters?
We always welcome and encourage any questions or comments you have about your experience at Australian Tan. The Tanning Consultants at your preferred Australian Tan location are always ready to assist you with any questions, concerns and feedback you have. You can also contact our corporate headquarters at 1-888-472-6664.
Can you share or transfer memberships?
Memberships cannot be share or transferred at any time.
Do you share my email address with anyone?
Our Australian Tan team strives to protect your membership and important details attached. Emails addresses are not shared with any outside company. At Australian Tan we are always excited and anxious to update you on any specials, promos, or problems with your membership. When providing your email, not only is it kept safe, but it allows us to keep in contact with you on a monthly basis!
Can I cancel at any time?
A customer has the flexibility to cancel their membership at any time after their term is completed.
Can I cancel my membership over the phone or online?
Cancellations can only be made by filling out a change of status form and mailing it to our corporate offices. Forms must be received on or before the 14th day of the month. One of our guest services consultants will call to confirm the changes that have been made. Forms may be picked up at any Australian Tan location or printed out online below.
How can I change my membership billing information?
Changing billing information can only be done in stores.
Why is there an additional 10% added to my tanning service?
As of July 1, 2010, the federal government added a 10% tax on UV-tanning equipment. We are required to charge this tax, and encourage you to contact your elected officials with any comments.
Can I tan while pregnant?
We recommend you consult your physician first prior to UV tanning. A very popular alternative is our Spray Booth!
Can I tan while on medication?
If you’re taking medication, it is recommended that you consult with your physician prior using a tanning bed.
How long will it take to see results?
Depending on your skin type, your results may vary from 2-5 sessions. After achieving a base tan, one or two sessions a week will maintain your tan year round.
Can I shower right away after tanning?
Absolutely! Tanning is a process that can take up to 24 hours to develop. You cannot “wash” away your tan, unless you are using a self tanner, shaving right away, or exfoliating.
Is tanning in a UV bed worse for your skin than going out into the sun?
No. When tanning in one of our UV beds, you are in a controlled environment. You know exactly how much percentage of the UV light you are getting. For example, our Instant bed has less than 1% of UVB, versus the sun which has 12-15% of UVB on any given day. (UVB is the burning ray) You only need a small amount to produce a tan; however all of our beds have less UVB than the sun, resulting in a gentler way to produce a tan for your skin.
How often can I tan?
You are welcome to tan once a day in one of our UV beds.
Do I really need to wear goggles or can I just close my eyes?
It is federal law that you wear goggles each and every time you tan. The skin on your eyelids are very thin and do not produce any melanin. If you close your eyes and place a towel over your face the UV rays can penetrate through, not giving you 100% protection.
Do all your locations have the same equipment?
When visiting any of our locations, you will find that we have all of our different level beds available. The amount of equipment may vary.
Why do I need to use a tanning lotion?
When tanning without lotion, the first 6 minutes of your tan will not be effective. This is because the light reflects off your skin rather than absorbing it. When tanning with lotion, you will see instant results to help you achieve your desired tan.
Why is this tanning lotion cheaper online?
The manufacturers of our lotions only sell to authorized tanning salons. They do not sell these lotions to online retailers. If a lotion that we provide is also available to purchase online, we cannot guarantee that lotion is safe. There are possibilities that they are filled with cheap fillers.
What's the difference between the tan extenders you sell vs. the moisturizer I have at home?
Tan extenders are specifically designed for a tanner’s skin and help your tan last up to 50% longer. The moisturizers that you can purchase at the store have mineral oils which strip your tan! Tan extenders help extend the life of your tan.
What's the difference between the lotion sold at Australian Tan and the ones I can buy at a store?
Our lotions that we carry are specifically designed for the UV light that is in the bed. They increase your tan by up to 70% and add Vitamins and Minerals to your skin while you tan.
How old do you have to be to tan?
It is California Law that you are at least 18 years old to tan in UV beds; however there is no minimum age to tan in our Spray Booth.
Does the spray booth make you look orange or Streaky?
At Australian Tan, we feature the Versa Spa Spray Booth to help you achieve that instant tan! Versa Spa is the newest spray on the market and uses a light mist that covers your whole body. The light mist will not leave you soaking wet or cause the solution to streak. There are 3 different levels that you can choose from, to help you get the perfect color each and every time. We also have Norvell xLaTan available for you to purchase to add that extra glow and perfection to your tan!
How often should I spray tan?
Our manufacture recommends that you spray once every 5 to 7 days to allow your skin and pores to breath.
Just like UV tanning lotions, are their lotions available for the spray that will enhance my color?
We’re happy you asked! The answer is yes, these lotions are specially made to help your spray tan process and stay longer on your skin. Also, if you enjoy bed tanning AND spraying we have lotions that are made for both which can be purchased at any salon location!
How do I achieve the best results?
Make sure you exfoliate your skin, avoid any non-spray tan lotions, body mists, or perfumes and make sure any beauty routines such as nails or waxing/shaving gets done prior to spraying!